Privacy Policy

1. Information We Collect

We collect different types of information depending on how you use our services. When you sign up for our learning programs or contact us, we need certain details to provide you with the best possible experience.

Personal Information

• Your name and contact details (email, phone number)
• Mailing address when you enroll in our programs
• Educational background and professional experience
• Payment information processed through secure third-party providers
• Learning preferences and course completion data

Technical Information

Like most websites, we automatically collect some technical data when you visit velaralitho.com. This includes your IP address, browser type, device information, and how you navigate through our site. We use this to improve our platform and make sure everything works smoothly for you.

2. How We Use Your Information

Your information helps us deliver quality finance education and support. Here's what we actually do with it:

We don't sell your personal information to anyone. That's not how we operate. Your data is used exclusively for the purposes outlined here.

3. Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard encryption and security measures to protect your data from unauthorized access, loss, or misuse.

While we do everything we can to protect your information, no system is completely foolproof. If we ever experience a data breach that might affect you, we'll let you know promptly and tell you what steps to take.

4. Sharing Your Information

We work with a few trusted partners to deliver our services. Your information might be shared with:

• Payment processors who handle transactions securely (they never see your full card details)
• Email service providers who help us communicate with you about courses and updates
• Learning management system providers who host our course content
• Analytics services that help us understand how people use our website
• Australian education authorities when required for accreditation purposes

All these partners are bound by strict confidentiality agreements and can only use your information for the specific purposes we've authorized. They can't use it for their own marketing or share it with anyone else.

5. Your Rights and Choices

Under Australian privacy law, you have several rights when it comes to your personal information. You can exercise these rights at any time by contacting us.

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request, free of charge. If your request is particularly complex or requires extensive searching, we might ask for a reasonable fee to cover our costs.

Correct Your Information

Found an error? Let us know and we'll fix it. You can update most of your details yourself through your account dashboard, or contact us if you need help.

Delete Your Information

You can ask us to delete your personal information. We'll do this unless we're legally required to keep certain records (like enrollment information for accreditation purposes). Even after deletion, some information might remain in backup systems for a short period before being permanently removed.

Marketing Communications

You can unsubscribe from our marketing emails anytime by clicking the unsubscribe link at the bottom of any email. You'll still receive essential communications about courses you're enrolled in, but we'll stop sending promotional content.

6. Cookies and Tracking

Our website uses cookies — small text files stored on your device that help us remember your preferences and understand how you use our site. Some cookies are essential for the site to work properly, while others help us improve your experience.

Types of Cookies We Use

• Essential cookies: These keep you logged in and remember your course progress
• Analytics cookies: Help us see which pages are popular and how people navigate our site
• Preference cookies: Remember your settings like language or display options

You can control cookies through your browser settings. Keep in mind that blocking all cookies might affect how well our site works for you.

7. Data Retention

We keep your information for as long as necessary to provide our services and meet our legal obligations. Here's a rough guide:

• Active student records: Kept for the duration of your enrollment plus seven years (required for education standards)
• Course completion certificates: Maintained indefinitely so you can always request verification
• Marketing contact information: Kept until you unsubscribe or request deletion
• Website analytics: Typically stored for 26 months, then automatically deleted
• Payment records: Retained for seven years for tax and accounting purposes

After these periods, we securely delete or anonymize your information so it can't be traced back to you.

8. International Students

If you're accessing our services from outside Australia, your information will be transferred to and stored in Australia. We take extra care to ensure this transfer meets international data protection standards, including those required by GDPR for European students.

By using our services, you consent to this transfer. If you have concerns about how your data is handled, please contact us before enrolling.

9. Children's Privacy

Our services are designed for adults aged 18 and over. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal information, please contact us immediately and we'll delete it.

10. Changes to This Policy

We review and update this policy regularly to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last updated" date at the top of this page shows when we last revised the policy. We encourage you to check back occasionally to stay informed about how we're protecting your information.

11. Making a Complaint

If you're not happy with how we've handled your personal information, we want to hear about it. Contact us first and we'll do our best to resolve the issue quickly.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the independent authority that oversees privacy law in Australia.